We've reorganized and updated our Acceptable Use Policy as of January 20, 2022 to make the terms easier to read and understand. If you have any questions about the below terms, please contact us. If you would like to see the previous Acceptable Use Policy, please click here.
This Acceptable Use Policy ("AUP") governs your use of the Services and is incorporated by reference into Just Host's Terms of Service. Unless otherwise stated, defined terms in this AUP have the same meaning as provided in the Terms of Service. Just Host may modify this AUP at any time without notice.
The Services provided by Just Host may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Services. Just Host reserves the right to refuse service to anyone at our sole discretion. Any material or conduct that in our judgment violates this AUP in any manner may result in suspension or termination of the Services or removal of content with or without notice.
You may not directly or indirectly use the Services in connection with any of the following, as determined in Just Host's sole discretion:
Prohibited Use or Content. You may not use the Services to publish content or engage in activity that is illegal under applicable law, that is harmful to others, or that would subject Just Host to liability, including, without limitation, in connection with any of the following, each of which is prohibited under this AUP:
Excessive Use of Resources or Network Abuse. You may not consume excessive amounts of server or network resources or use the Services in any way which results in server performance issues or which interrupts service for other customers. Prohibited activities that contribute to excessive use, include without limitation:
Unauthorized System Access. You may not directly or indirectly use the Services to gain access to any network or system without permission, including without limitation:
Storage of Backups. You may not use your hosting account as a backup solution. Our Services are designed to host your website only and may not be used as a data repository. Just Host reserves the right to remove backups from your hosting account with or without notice.
Zero Tolerance Spam Policy
Reporting Violations. To report a violation of Just Host's AUP, please email [email protected]. To report an infringement of intellectual property or other proprietary rights, please email [email protected].
This file was last modified: January 20, 2022.
Qualified plans include a free domain registration for 1 year. The free domain registration will only apply to certain top level domain names. If you decide to cancel your account, you will be charged a $15 fee, this ensures you get to keep your domain. Note: Once you complete your registration with Just Host, you will not be able to transfer your domain for 60 days.
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are "unmetered", meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
Just Host offers several plans with both limited and unmetered disk space. We let you choose the best option for your needs and budget.
That said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilizing more resources than should be the case in the normal operation of a personal or small business website.
We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define "normal". Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into "normal" range. If your account's bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.
It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.
For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Terms of Service to ensure resources are available to fully enable email functionality. Customers operating within the Terms of Service have yet to come up against technical boundaries for email, domains, or websites.
The promotional price is for the first term only and plans renew at the
regular rate. Your satisfaction is our top priority and we're confident you'll
be pleased with our services. Still, if you try us and decide your account
does not sufficiently meet your needs, you can cancel within 30 days for
a refund as follows.
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