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Since our inception, we have been creating the ideal hosting experience and platform with one common goal: to maintain a reliable service.
Based on our historically robust infrastructure, and our high level of customer satisfaction, we are proud to guarantee a quality hosting experience
or your money back. A guarantee based on reality... who would have thought?
Just Host is committed to providing a secure and reliable hosting environment. Our 24/7 network monitoring ensures that, if an issue does arise, we address it immediately.
Your satisfaction or your money back. If you decide to cancel within the first 30 days, Just Host will refund you for your hosting fees, excluding products or domain registration fees.
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems, and help you resolve your issues.
And when you do contact us, we will pick up the phone and respond to your email quickly, and in a friendly, courteous manner.
* The introductory prices are for the first term of service only and automatically renew at the regular rate. 30 Day Hosting Money Back Guarantee, does not extend to domains or add-on products.
Qualified plans include a free domain registration for 1 year. The free domain registration will only apply to certain top level domain names. If you decide to cancel your account, you will be charged a $15 fee, this ensures you get to keep your domain. Note: Once you complete your registration with Just Host, you will not be able to transfer your domain for 60 days.
For packages supporting unmetered disk space or data transfer (bandwidth), we do not have defined limitations. These resources are "unmetered", meaning you are not billed according to the amount of disk space or bandwidth used. While of course these resources are not infinite, we believe our customers should have all the resources necessary to build an online presence and 99.95% of customers will have more than enough disk space and bandwidth to meet their needs.
Just Host offers several plans with both limited and unmetered disk space. We let you choose the best option for your needs and budget.
That said, we do require all customers to be fully compliant with our Terms of Service and utilize disk space and bandwidth in a manner consistent with the normal operation of a website. While rare, we occasionally constrain accounts utilizing more resources than should be the case in the normal operation of a personal or small business website.
We regularly examine customer bandwidth and disk space utilization data in a series of statistical analyses and use the results to define "normal". Although these tests vary from month to month, one thing remains constant: 99.95% of our customers fall into "normal" range. If your account's bandwidth or disk space utilization causes any concern, you will receive an email asking you to reduce usage. We strive to provide at least 48 hours notice to allow customers to make adjustments before we take any corrective action.
It is very rare for a customer to exceed normal usage while managing a website. Typically, customers only experience issues if they use their accounts for storage (for example large multimedia files) or file sharing. Our hosting services are not intended to support these activities, and in accordance with our Terms of Service your disk space and bandwidth usage must be integrated into the normal operation of a website. We offer various plans that better address high bandwidth and large storage requirements. Please contact us for details.
For plans or packages featuring unlimited websites, domains, or email accounts, we do not enforce any official limitations. Customers are able to utilize as many of these features as they wish. That said, these are of course not infinite resources and there are inherent maximums associated with the technology powering them. For example, while email account creation is unlimited, these rely on the file storage available on the account. Therefore customers need to be operating within the Terms of Service to ensure resources are available to fully enable email functionality. Customers operating within the Terms of Service have yet to come up against technical boundaries for email, domains, or websites.
The promotional price is for the first term only and plans renew at the
regular rate. Your satisfaction is our top priority and we're confident you'll
be pleased with our services. Still, if you try us and decide your account
does not sufficiently meet your needs, you can cancel within 30 days for
a refund as follows.
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