Web Hosting from Just Host

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Welcome to Just Host's Reseller Program!

Thank you for choosing Just Host to help you grow your reseller business. We are here for you each step of the way to make sure your business gets the best possible start and that you can provide your customers with the a high quality service.

 

Here's a quick guide to the first steps you'll need to take to get your account up and running:

 
Would you like to:

To register a new domain for free as part of your reseller plan just click the following link http://www.justhost.com/signup-reseller. We will automatically register your domain and set your nameservers to ours.

 

Transfer an existing domain?

If you signed up for a JustHost reseller plan and selected "I already own my domain" and you'd like to transfer your domain you will also need to point your nameservers to ours which are:

NS1: ns1.rhostjh.com

NS2: ns2.rhostjh.com

All you need to do is pass these new nameservers into your current host/registrar and have them update them. You will need to allow 24 hours for the DNS to propagate, you should not experience any downtime.

 
Private Nameservers

Resellers signing up for an account with a new domain will automatically have their private nameservers registered for them. These will be ns1.yourdomain.com and ns2.yourdomain.com.

If you are transferring your domain over to Just Host, you will need to register your nameservers with your existing domain registrar. The IP addresses to be used for these nameservers will be available within your welcome email.

As soon as you've received your welcome email from Just Host you can login to your control panel and start using your account.

For more information on changing nameservers, please see this page : www.justhost.com/private-nameservers

 
Setting up your Packages

Your reseller control panel will be WHM which you can access here: http://yourdomain.com/whm and login using the details sent in your welcome email.

Once you are logged in please follow the below steps:

  • Click on Add Package under Packages on the left hand navigation bar
  • Fill in the required details for the package such as Quota and Bandwidth
 

It is wise to remember to be fair when allotting space and bandwidth. Keep a close eye on what your clients are loading onto their sites as some may require more space and bandwidth.

The domain you have registered or transferred to us will be your primary domain which comes with very little disk space and bandwidth. After you create your hosting packages, you MUST upgrade your site to one of your newly created packages. Please remember to never delete your main site with us. If you do, your reseller account will no longer work.

We have developed a tutorial video which will walk you through this process. You can view the tutorial by clicking here.

 
Quick Links to your account

"Before propagation" as it is defined below is the point between when you sign up and when the changes to your name servers take effect (usually about 24 hours after you change your name servers).

  • "After propagation" is once your site is up and running normally.
  • During propagation, you should use the "Before propagation" format.
  • x.x.x.x should be replaced with ip address assigned to your account. You will get this in your welcome email once you sign up.
 
Place:Before Propagation:After Propagation:
cPanelhttp://x.x.x.x/cpanel http://yourdomain.com/cpanel
WHMhttp://x.x.x.x/whm http://yourdomain.com/whm

 
 
Just Host Support

Just Host know how important customer service is and we understand how important it is to have your site exactly how you want it. That is why we provide 24 hour, 7 days a week customer support via four different methods so you can get help in the way you need it.

Email
Please email our support team on resellersupport@justhost.com with any queries you have and you'll receive a reply within.

Live Chat
Chat with our support team by just clicking on any of our Live Chat links on http://justhost.com/

Telephone
Call our support team whenever you need them on 888 755 7585

Help Center
Visit our huge knowledgebase at http://help.justhost.com/ filled with articles, video tutorials and FAQs for you to look through.

 
Your Billing Account

Your reseller account will be renewed automatically according to the term you signed up for. This means if you chose to pay monthly we will renew your account with the current payment method each month. If you chose to pay by PayPal please ensure your subscription is active to make sure your account stays active. Please remember if your card changes PayPal will automatically cancel your subscription so you will need to activate a new one. Please email resellerbilling@justhost.com if you have any questions regarding this.

If you wish to upgrade your account at any time please email resellerbilling@justhost.com, if you wish to cancel your account please email resellerbilling@justhost.com.

You can purchase various additional services such as Dedicated IPs and Private SSLs for your account at any time through our billing team - resellerbilling@justhost.com

 
Reseller Billing Software

Just Host is proud to offer ClientExec FREE to all of our reseller clients. With ClientExec you can effectively manage and automate your hosting company's billing online.

To request your new reseller billing system please email resellersupport@justhost.com