Just Host Guarantees
Since our inception, we have been creating the ideal hosting experience, and platform with one common goal: to maintain a reliable service. Based on our historically robust infrastructure, we are proud to guarantee that our uptime will never drop below 99.9%*. A guarantee based on reality... who would have thought?!
Service Quality Guarantee
We guarantee that we'll provide quality service, specifically:
99.9% Uptime Guarantee
We guarantee an impressive minimum network uptime of 99.9%*.
Money Back Guarantee
Your satisfaction or your money back! If you cancel within the money back guarantee period of 30 days Just Host will refund your account leaving you to take your domain elsewhere.**
Real People
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues.
24/7 Phone & Email Suppport
And when you do contact us, we'll answer your email quickly (e-mail response times generally are under 20 minutes) and pickup the phone quickly (our average hold time is under 5 minutes).
*If Just Host fails to provide the promised 99.9% uptime, we will credit your account with a months hosting costs. For our full guarantee details please see our Terms & Conditions agreement (add link to terms page).
**30-day Money Back Guarantee and Refund Policy - Just Host maintains a 'no-questions asked' money back guarantee on all our hosting plans. We do incur a cost on domain registration, so each domain registered is subject to a $9.95 registration fee, but you will own the domain name afterwards. If you decide to cancel within the money back guarantee period of 30 days, you will receive a full refund less any setup fees, domain registration or transfer costs.