Web Hosting blog from Just Host

At Just Host we understand the different needs of our clients and how everyone has different priorities for their website. One of the many options we offer our customers is to Go Green with their site. This special upgrade gives our clients the chance to run a totally environmentally friendly site by moving to one of our 100% energy efficient servers.

The Go Green upgrade gives each user a green badge for their site to display their commitment to the environment and their site then becomes Just Green eCertified. The importance of taking care of the environment is so high on people’s agendas in the current climate and this has had an effect on the way web hosting companies run their businesses and products.

Just Host’s Go green feature is 100% carbon neutral friendly and gives the client the reassurance that they are hosting with a company who is thinking about the future and wants to help preserve the environment. The Go Green upgrade can be added when you sign up for your Just Host account, just click to Go Green and Just Host will handle the rest!

Click here to get your green site hosted with Just Host

Sophy / Marketing Manager

One of the many features that are included in all Just Host web hosting accounts is FREE Google Adwords Credits. It’s easy to get confused with such offers and to be unsure of how relevant each of these are to you and your website. I wanted to personally highlight how affective this feature can be and can open up a whole new world when it comes to marketing your site.

Google Adwords are an essential marketing tool for a massive number of businesses nowadays. Not only do they allow you to advertise on the most widely used search engine on the web, but they can be 100% tailored to your business so that you are only advertising to your target audience. You will find the ads at the top of each Google search and down the right hand side. For competitive terms such as ‘web hosting’ the number of companies fighting for the top spots is very high, but on more specific terms you’ll see only carefully targeted adverts.

Just Host has teamed up with Google so that we can offer you free credits so you can give the adverts a try and see the affect they have on your business. The cost of the adverts is on a cost per click basis so you only pay when someone clicks on your ad and the cost of the click is based on the key words that you are bidding on. For small businesses in niche markets Google Adwords is an ideal tool to put your business right in front of your target audience for a few cents and can be much more effective than big scale print ads.

If you’re already a Just Host customer and have not set up your Adword account yet you just need to login to your control panel and you’ll find your free $25 credits waiting for you.

Sophy / Marketing Manager

1) Use a spam filter!

It sounds obvious but it is surprising how many people do not use spam filters to protect their inbox from spam and phishing email. Here at Just Host we offer all our customers an open source solution called Spam Assassin that requires no installation on your part and most importantly it won’t cost you an arm and a leg!

2) Keep your email address private.

Don’t publish your email address ANYWHERE on the web, if your email address is posted on a public guestbook, blog or forum your inbox could very soon be cluttered with junk email. Automated bots crawl the web collecting these addresses 24 hours a day, 7 days a week.

3) Create a spare email address.

Treat your spare email address as your public one, use it online in forums, chat rooms and when subscribing to mailing lists and promotions. Remember your spare email address is a temporary one, don’t be afraid to change it often. And remember, if you are already a Just Host customer you can create an unlimited number of email addresses so you can change your email address as often as you like.

4) Handle with care.

You should never respond to any email address that you believe to be spam, this just tells the spammers that you are there and that their email addresses are reaching your inbox! You should also consider turning read receipts off, these are often used to determine whether the emails are reaching a live inbox. Finally, NEVER use the unsubscribe link unless you actually remember signing up to receive mail from the sender originally. This again is just another way for spammers to determine which emails are reaching the sender.

5) Use disposable mail.

If you are forced to enter an email address somewhere on the web where the authenticity of the website is questionable, use a temporary email address! A service like 10minutemail.com will give you access to a working email address so that you do not have to risk using your personal address on a web site you do not trust. Once you have finished, simply exit the website and you can leave knowing you will never receive any unwanted mail as a result of it.

The fight against spam has been ongoing since the first recorded incident in 1978, this affected 393 individuals. More than 30 years later and spam is on a whole new level reaching billions of internet users worldwide. It may not be possible to completely eliminate spam but we can all do our bit to reduce the impact it has on our inbox. Just be vigilant online and treat your email address like your house number and zip code, you wouldn’t post that everywhere would you?

Luke Kendall / Affiliate Manager

Anyone who has searched for web hosting today on Google will have probably noticed Just Host featured twice on the first page of results, the first our usual listing and the second a Google news article celebrating some exciting news.

Just Host has just been voted the number one web host by the 100Best-Web-Hosting.com website, and this of course means yet another award image for the site!

Anyone who browses the blog from time to time will have noticed we often share our awards with our blog readers. Every now and then, we scratch our heads trying to think of some text to accommodate the award. I believe the repeat success from web hosting review sites like the 100Best-Web-Hosting.com speaks for itself though, and I would like to thank Matt, the admin behind the 100Best, and our clients for making all of this possible.

Luke / Affiliate Manager

As well as the massive increase in staff, Just Host’s office has also seen some further new additions that have dramatically helped us improve customer service. A screen has been implemented in the Billing Office that lists the number of emails in each support queue along with the average response time and the average wait time. This not only helps our managers keep on top of their teams performance, but also motivates the billing reps to constantly be bringing the response times down to improve customer service.

The Order Team also has a new feature in their office in the form of six clocks. The times shown are spread across the world and include New York, London, Sydney and Beijing as these are some of our main customer bases. As the Order Team now work well into the night these clocks will help them keep aware of the times around the world so at 9am they can be straight on a call to the relevant countries.

After having reached 100,000 customers, 108,009 now to be exact, Just Host is truly focused on constantly improving our customer service for our impressive customer base. We will be continuously making improvements like this, both within our office and in our control panel to ensure our customers are getting the best web hosting service possible.

Sophy / Marketing Manager

After a drastic increase in the Just Host Billing team in the last few months I’m really happy to say that the Verification team has also welcomed some new members over the last few weeks. The Verification team handles the processing of all of Just Host’s orders and ensures that every order passes our fraud checking system. Sadly web hosting is very prone to fraud so checking the validity of each order is an essential role and must be handled very carefully.

Our two new Just Host team members are Ceri and Jodie who will be working opposite shifts, one covering the morning shift and the other working way into the night to ensure maximum coverage for our clients. Obviously, the majority of Just Host’s orders are processed manually, but because of the extra precautions needed some orders will be held for this further verification. The calls also allow us to answer any questions new customers may have which we find really beneficial.

I wish all of our new members, Billing and Verification, the best of luck and am really happy to welcome them to the team.

Sophy / Marketing Manager

Web Hosting has a new member of the elite 100,000 club this week as Just Host reached 100,000 hosting customers. Amazingly it has taken Just Host just 18 months to reach the milestone which is a phenomenal achievement and an indicator that great customer support and uptime really pays off. This comes after months and month of hard work from the whole Just Host team, who have focused on providing the best customer service possible at every possible point of our clients journey with us.

I remember processing our first client’s hosting order manually before we had the automated system in place that ensures our customers hosting accounts are set up instantly and their cPanel logins emailed to them within minutes. I also remember when our support team consisted of a handful of technicians, now on the last count they exceeded 200! Remembering the early days makes me realize just how far we’ve come in such a short time. Just Host quickly became one of the fastest growing web hosts in 2009 and we are showing no signs of stopping.

The effort that our team have put into ensuring customers have any pre-sales questions answered, then sending their account details to them instantly and later assisting them with any support or billing queries they have is astounding. I think it’s this dedication across the team that has got us to this milestone so quickly. Thank you to everyone for all their hard work and a huge round of applause to every single person for helping Just Host become one of the world’s largest web hosting companies.

Sophy/ Marketing Manager

It’s that time of year again when Just Host packs our bags and heads out to meet with fellow ‘web hosters’ at Hosting Con 2009. Hosting Con is one of the few events which brings together a huge cross-section of people from the web hosting industry and is a great place to pick up new ideas and features for our customers.

This year Hosting Con is being held in Washington DC at the Gaylord National Resort and is being organized by iNET Interactive, who are brand new to the role. The attendees will include shared and dedicated web hosts, web hosting review sites, control panel providers and web hosting support services.

We are really looking forward to the event and can’t wait to meet up with our friends from last year. We’re hoping the conference schedule will inspire us with lots of new features that we can introduce to our service that will really benefit our customers.

Sophy / Marketing Manager

It was a very proud day for Just Host yesterday when our listings on Google.com and Google.co.uk raised all the way up to the first page. We are now listed at number 8 and number 6 respectively. This follows a lot of hard work from the team to ensure our site is optimized and full of interesting web hosting content.

One of the newest additions is our Web Hosting News & Articles page. This page will be updated daily with topical and informative web hosting articles which will be relevant to our customers as well as people in the web hosting industry.

Another aspect that will have led to this huge rise in our rankings on Google is the amount of discussions that are taking place on the web about Just Host. As we reach the amazing 100,000 customer mark the Just Host buzz is going from strength to strength. We are highly recommended on many of the web hosting review sites and have some great customer reviews.

Our affiliates are doing a great job and sales generated by these partners are increasing at a rate of 30+ sales per day. If you are interested in joining our affiliate program and would like to recommend Just Host, please visit http://www.justhost.com/affiliates and earn $60 for every sale!

Sophy / Marketing Manager

Customer Support has always been Just Host’s main priority as we know how important our customers’ sites are to them. That’s why awards like our latest from WebHostingSearch.com - Best Web Hosting Support for August mean so much. Getting the balance right to ensure the right level of support is provided for every customer is very hard, but we like to think we’ve managed it with our 24 hour email, phone and live chat teams.

WebHostingSearch.com say, “The support is a part of the web hosting industry that is often being neglected by web hosts but thankfully there are providers such as the outstanding Just Host. Due to the fact that Just Host provide their customers with top-notch support they are more than worthy winners of the Award for Best Support in August. Getting in contact with them is easy to do via either email or phone and the support team is highly knowledgeable and helpful. We are sure to see more good things from their support team in the future but for now we salute them on being our pick for the Best Support in August.”

Sophy / Marketing Manager