Just Host Constantly Improving Customer Service
As well as the massive increase in staff, Just Host’s office has also seen some further new additions that have dramatically helped us improve customer service. A screen has been implemented in the Billing Office that lists the number of emails in each support queue along with the average response time and the average wait time. This not only helps our managers keep on top of their teams performance, but also motivates the billing reps to constantly be bringing the response times down to improve customer service.
The Order Team also has a new feature in their office in the form of six clocks. The times shown are spread across the world and include New York, London, Sydney and Beijing as these are some of our main customer bases. As the Order Team now work well into the night these clocks will help them keep aware of the times around the world so at 9am they can be straight on a call to the relevant countries.
After having reached 100,000 customers, 108,009 now to be exact, Just Host is truly focused on constantly improving our customer service for our impressive customer base. We will be continuously making improvements like this, both within our office and in our control panel to ensure our customers are getting the best web hosting service possible.
Sophy / Marketing Manager
